Refund Policy
Welcome to WaveSMS! Your satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be provided and the terms applicable to such refunds. Please read this policy carefully before using our services.
Website URL: https://wavesms.com/
1. Introduction
1.1 WaveSMS operates on a prepaid service model, ensuring transparency and reliability in our bulk SMS delivery services.
1.2 By using our services, you agree to the terms outlined in this Refund Policy.
2. Refund Eligibility
2.1 Non-Refundable Payments:
All payments made to WaveSMS are non-refundable except under specific conditions outlined below.
2.2 Refunds Due to Service Failures:
Refunds will only be provided if WaveSMS fails to deliver the agreed-upon services due to technical faults directly attributable to us.
2.3 Exclusions:
Refunds will not be issued for issues caused by:
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- Invalid recipient numbers. o
- Carrier outages or disruptions outside our control. o
- Misuse or violations of our Terms and Conditions by the user.
3. Requesting a Refund
3.1 Submitting a Request:
Refund requests must be submitted within 14 days of the incident. Provide detailed information, including the service details and proof of payment, to support your claim.
3.2 Verification Process:
WaveSMS will investigate the claim and determine its validity based on our service records and delivery reports.
3.3 Decision Timeline:
Refund requests will be reviewed, and a decision will be communicated within 7 business days.
4. Refund Method
4.1 Payment Method:
Approved refunds will be issued using the same payment method originally used for the transaction.
4.2 Processing Time:
Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.
5. No Refund Scenarios
5.1 Refunds will not be granted if:
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- The services were used as intended without technical faults. o
- The user violates WaveSMS’s Terms and Conditions. o
- Refund requests are made beyond the specified time frame.
6. Taxes and Fees
6.1 Any taxes, transaction fees, or additional charges paid by the user are non-refundable.
7. Limitation of Liability
7.1 WaveSMS’s liability for any refund is limited to the amount paid by the user for the specific service in question.
8. Amendments
8.1 WaveSMS reserves the right to amend this Refund Policy at any time. Continued use of our services after changes implies your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy, feel free to contact us:
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- Email: info@wavesms.com o
- Phone: +254796703027
